Vanguard Wireless FAQ

The most common questions we receive regarding our business and services

BUSINESS & BRAND

Who are Vanguard Wireless?

Vanguard Wireless is focused on delivering the latest technologies in nurse call and evacuation systems to the construction, industrial and healthcare industries. Our intention is to ensure that every project can incorporate an emergency alert system onsite as a component of their safety management and emergency response plans. We’re focused on being at the forefront of design, engineering and manufacturing.

 

Where are Vanguard Wireless based?

Our head office and warehouse are in Sydney Australia, but we can ship our products everywhere. Currently our nurse call and evacuation systems are installed across Australia, New Zealand, and even Papua New Guinea!

 

How does Vanguard Wireless’ emergency alert systems differ from others on the market?

We focus not only on emergency alert system hardware, but also the software that makes usage easier: real time monitoring of connectivity and power, push notifications, reports and auditing, two-way notifications, response management. We have proprietary software built into our hardware which is also available as an optional smartphone app subscription (iOS and android). We have developed our technology in conjunction with our clients to ensure sites of any configuration can utilise an emergency alert system.

 

Did Vanguard Wireless design the technology?

Yes – all of the hardware and software has been designed and manufactured by Vanguard Wireless.

 

Where do we sell our products?

Currently we have systems installed in Australia, New Zealand and as far reaching as Papua New Guinea - we can provide systems worldwide! Customers can install the system on their own, without the need for a specialist, within a day. We offer a comprehensive user guide and plenty of support from our customer success team.

 

Who uses our products?

We have clients in the construction, mining, rail, energy, warehousing, industrial and healthcare industries. For more insights into how our systems operate within these industries to improve emergency event communication please get in touch.

 

Can we come to your work site to run a demo?

Depending on the size, location and requirements of your project, we can either run a demo in person or over the phone/internet. Speak to our sales team about what approach is possible for your project.

 

Can you sign on as a reseller of our systems?

The short answer is yes. Get in touch with us to start the conversation.

PRODUCTS

What's a Nurse Call unit?

A nurse call unit is used to alert people on site to a medical emergency. It can come with or without sirens and lights and can be wireless or hard wired. To read about our nurse call device options click HERE.

 

How does a Nurse Call unit work?

When a medical emergency occurs, the worker or patient (or someone else) can trigger an alert to get a response from onsite safety personnel and emergency services. Vanguard Wireless’ nurse call units feature two-way notifications – which reassure the patient and/or injured worker by letting them know that the alert has been raised and is being responded to.

 

What's a TCU?

Short for touchscreen control unit, the TCU is our proprietary emergency alert system manager and the primary method of managing the operations and maintenance of the emergency alert system. To find out more click HERE.

 

How does the TCU (touchscreen control unit) work?

Using the TCU, you can activate or deactivate components, name or rename components, manage users, respond to nurse call and evacuation events, view connectivity and power of components in real time, run reports for auditing. The TCU works in conjunction with our smartphone app and SMS notifications.

 

How does the smartphone app work?

Users are added to the account by the system admin. They then download the app from the app store and login using their site specific details. When users are created, you can assign them permissions on what they can see, what event messages they'll receive, and what tasks they can perform to manage the system. To find out more about how the app works click HERE.

 

Does the smartphone app work with all iOS/Android devices?

Yes – the smartphone app is available for both iOS and android devices and should work on most of them. If you are having trouble getting it to work on your device please get in touch and our tech team will look into it.

 

Does the smartphone app cost extra?

Yes. The flat annual subscription is charged by site ID and includes up to 50 users. It enables remote management of the system, real time system alerts, push notifications, and ability to use most major operating system functions.

 

Are our products covered by a warranty?

Yes – our hardware is covered by a 12-month warranty. Extended warranties can be purchased should the hardware be required on site for more than 12 months, or if it’s going to be reused on another project. To learn more about our product warranties speak to our sales or customer success team.

 

Do you need special qualifications to manage and maintain our hardware or software?

No. Installation can be managed by anyone on your team who can use cable ties or a screwdriver and manage the system set up on the TCU and/or smartphone app.

We offer our customers comprehensive instructions and a range of one pagers to ensure key personnel are aware of how to look after and use the system. We have designed our systems to be simple and intuitive.

 

How many Nurse Call Units or Evacuation Sirens will your site/workplace need?

How your system is designed depends largely on your site configuration (including range limitations or perceived connectivity obstructions), emergency plan requirements, budget, project status, and site needs. Our sales team can offer advice at the time of quoting.

 

How much are our products?

The price of an emergency alert system that suits your site or workplace requirements depends greatly on the configuration of where it needs to be installed, and what services you need it to perform. The hardware price depends on order volume and whether your business is part of our Vanguard Partnership Program. The software subscription is a flat annual rate and is charged per site.

 

How do our cellular systems work?

Our cellular devices use cellular towers instead of radio frequency to form a network. They're designed for sites where there's a specific issue such as range (e.g. device locations must be >1km from one another, or there's on site interference from other components such as electrical sub station).

They can be used in conjunction with mesh devices or on their own, and with the TCU and/or the smartphone app. Our sales team will build a system that works with your unique requirements and site/workplace challenges.

SERVICES

Can we help you design a system for your site or workplace?

Definitely! Once we understand the industry you're from, the challenges we need to address, and the features you want, we can build a quote for you very quickly.

Many customers appreciate that we can easily retrofit a system on your site, saving you thousands in rewiring and installation.

Just get in touch with our sales team and they'll let you know what information they need.

 

How quickly will you receive your order?

Orders tend to be dispatched within one week of receiving a purchase order (PO). However we can turn around an order same day when required. We try to assist where we can!

 

Will you need us to install the Nurse Call unit/Evacuation unit/Evacuation siren/TCU (touchscreen control unit)?

We can manage the install for you or guide you through how to do it quickly at your end. We suggest allowing up to an half an hour per device but realistically once the device is hung in place, all you need to do is power it up and rename it (for ease of ongoing management). The same applies to moving devices – it’s easy for you to do this yourself however you can choose to get us involved.

As it's likely you'll be working with our mesh radio frequency devices, we recommend installing the closest ones to the TCU first, then building out your system from there. If you're using our smartphone app, you'll find this process incredibly easy with device status reported to the app in real time.

 

Will you need an electrician to install the nurse call or evacuation devices?

No. Unless you intend on hard wiring the system on site, you don’t need an electrician to install, set-up, reconfigure, move or maintain the safety alert system. This can all be managed in house by you and your team.

 

Can we stagger payment and delivery of your order?

Once an order is delivered, an invoice is generated by our finance department. However, your order can be split into several deliveries in order to work with the progress of the project. So for example, you may decide you need 16 Nurse Call units for your project, but you only want them to arrive on site four at a time. This is totally fine.

It's important to note that every additional delivery or installation will incur additional fees. We can confirm this with you at the time of quoting.

 

Do we offer training for you and your team?

When the system is first installed, we will induct all relevant personnel on your site on how to use and manage it. 

We do ask all new customers to nominate a System Admin Manager who will become our primary contact for everything to do with the system. Our customer care team is on hand to answer any questions they have.

We've also created a number of posters and guides that can be shared with new team members for quick induction and training.

If you're on a remote site we can set aside time to deliver training remotely via a live webinar.

 

What is the Vanguard Wireless Partner Program?

This is a program that we invite clients to join who are using our safety alert systems on multiple locations and are adopting our systems across their company. To find out more get in touch with our sales team.

 

How Can You Do X/Y/Z with the system you already have?

For questions regarding a system you already have on site or at your workplace, please get in touch with us by either calling or emailing using the details in the footer below.

We have many customers who reuse a system on a new site. For these projects we offer a recommissioning service which will ensure all devices are using the latest software, and are networking correctly.

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9381

INSTALLED DEVICES

4292

APP USERS

686

SITES

15+

DEVICE OPTIONS

Recent Blog Posts & Articles

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A Simple Safety Innovation

Worker compliance with hard hat usage is crucial! If a worker is injured, ensure you're using a nurse call system to quickly coordinate an emergency response.

First Aid Obligations For Workplaces

Workplaces must have first aid provisions in place - such as evacuation systems or nurse call systems - that assist workers to manage an emergency.

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Evacuation and nurse call systems for construction, industrial, mining, rail, and civil works projects

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