Definitely! Once we understand the industry you're from, the challenges we need to address, and the features you want, we can build a quote for you very quickly.
Many customers appreciate that we can easily retrofit a system on your site, saving you thousands in rewiring and installation.
Just get in touch with our sales team and they'll let you know what information they need.
Orders tend to be dispatched within one week of receiving a purchase order (PO). However we can turn around an order same day when required. We try to assist where we can!
We can manage the install for you or guide you through how to do it quickly at your end. We suggest allowing up to an half an hour per device but realistically once the device is hung in place, all you need to do is power it up and rename it (for ease of ongoing management). The same applies to moving devices – it’s easy for you to do this yourself however you can choose to get us involved.
As it's likely you'll be working with our mesh radio frequency devices, we recommend installing the closest ones to the TCU first, then building out your system from there. If you're using our smartphone app, you'll find this process incredibly easy with device status reported to the app in real time.
No. Unless you intend on hard wiring the system on site, you don’t need an electrician to install, set-up, reconfigure, move or maintain the safety alert system. This can all be managed in house by you and your team.
Once an order is delivered, an invoice is generated by our finance department. However, your order can be split into several deliveries in order to work with the progress of the project. So for example, you may decide you need 16 Nurse Call units for your project, but you only want them to arrive on site four at a time. This is totally fine.
It's important to note that every additional delivery or installation will incur additional fees. We can confirm this with you at the time of quoting.
When the system is first installed, we will induct all relevant personnel on your site on how to use and manage it.
We do ask all new customers to nominate a System Admin Manager who will become our primary contact for everything to do with the system. Our customer care team is on hand to answer any questions they have.
We've also created a number of posters and guides that can be shared with new team members for quick induction and training.
If you're on a remote site we can set aside time to deliver training remotely via a live webinar.
This is a program that we invite clients to join who are using our safety alert systems on multiple locations and are adopting our systems across their company. To find out more get in touch with our sales team.
For questions regarding a system you already have on site or at your workplace, please get in touch with us by either calling or emailing using the details in the footer below.
We have many customers who reuse a system on a new site. For these projects we offer a recommissioning service which will ensure all devices are using the latest software, and are networking correctly.
Useful information for all kinds of businesses